Homecare Businesses
Keep client intake, appointment coordination, and day-to-day communication organized.
Talk to us about your businessHealthcare virtual assistants
More time for care.
Support for homecare businesses, cardiovascular clinics, and behavioral health practices. Get help with scheduling, patient intake, remote patient monitoring, and social media.
Two-week free trial available. We'll discuss your needs and explain how to get started.
Who We Support
Built for three kinds of healthcare teams
We focus on homecare businesses, cardiovascular clinics and behavioral health clinics.
Cardiovascular Clinics
Support your team with patient monitoring workflows, scheduling, and intake coordination.
Talk to us about your clinicBehavioral Health Clinics
Help patients navigate appointments, intake forms, and eligibility checks with organized administrative support.
Talk to us about your clinicServices
Practical support for your healthcare practice
Find support for the daily tasks that keep your practice running and your patients connected.
Appointment Scheduling
Manage booking, confirmations, reminders, and rescheduling so your front desk stays organized.
What's included
- Schedule and confirm appointments.
- Send reminders and follow up on cancellations.
- Coordinate rescheduling requests.
Intake & Eligibility Coordination
Collect intake forms, follow up on missing documents, and check insurance eligibility ahead of appointments.
What's included
- Collect and organise intake forms.
- Follow up on missing documents.
- Check insurance eligibility and benefit information.
Eligibility checks reflect the information a payer provides at the time and don't guarantee coverage or payment.
Remote Patient Monitoring Support
Coordinate patient check-ins, organise submitted readings, and route updates to your clinical team under your protocols.
What's included
- Coordinate scheduled patient check-ins.
- Organise submitted readings for clinical review.
- Route updates and flag concerns under your protocols.
Delivered under your practice's clinical direction. Assistants don't diagnose, treat, monitor continuously, or respond to emergencies.
Social Media Management
Prepare practice-approved content plans, post templates, and captions, and route social inquiries to your team.
What's included
- Plan and prepare content calendars with post templates and captions.
- Schedule practice-approved posts across agreed platforms.
- Route comments and inquiries to your team.
Nothing is posted without your approval. Assistants don't give medical advice through social channels.
How It Works
Getting started, step by step
It starts with a conversation about your practice and the support you need.
- 01
Book a consultation
Tell us about your practice, your priorities, and the tasks you need help with.
- 02
Meet your assistant
We match you with a virtual assistant who has completed medical VA training and HIPAA training.
- 03
Get set up
We guide you through onboarding, system access, and your practice's processes so your assistant can work within your workflows from day one.
- 04
Start your two-week free trial
Work with your assistant for two weeks to see how the support fits your practice before deciding whether to continue.
When can we start? We'll confirm your expected start date during your consultation, based on assistant availability and the time needed to complete onboarding.
Benefits
What the right support changes for your team
A clear point of contact
One person on our side coordinates requests, schedule changes and feedback between your team and your assistant.
Your practice
Can Maria help with next week's appointment reminders?
Account manager
Yes, I'll coordinate the reminder list and schedule with her.
Perfect, thank you!
More organized scheduling and intake
Appointments, reminders and intake paperwork are handled consistently, so your front desk spends less time catching up.
Consistent patient follow-up
Check-ins, confirmations and missing documents get followed up on, instead of slipping through on busy days.
A more active social media presence
Regular, practice-approved posts keep your profiles current and your practice visible.
Support aligned with your workflows
Your assistant follows your processes, systems and communication preferences, not a generic script.
About Frontline Health Assist
Support built around the way your practice works
Frontline Health Assist connects healthcare practices with virtual assistants who support patient coordination, administrative workflows, and social media.
We work with homecare businesses, cardiovascular clinics and behavioral health practices. Together with your team, we identify your priorities and match support to the tasks you need help managing.
- Patient coordination
- Administrative workflows
- Social media
Savings calculator
See what a VA could save your practice
Compare the full cost of an in-office hire (wages plus payroll taxes, benefits and overhead) with a full-time Frontline Health Assist assistant.
Estimates for illustration only. Actual costs depend on the role, hours and location.
Pricing
Plans based on the hours you need
Choose a schedule that fits your practice. We'll confirm the right services and scope during your consultation.
Part-Time
20 hours / week
$1,290/mo
Book a Consultation- 1 dedicated virtual assistant
- Focused support for one service
- A clear point of contact
Most popular
Full-Time
40 hours / week
$2,390/mo
Book a Consultation- 1 dedicated virtual assistant
- One or more services, depending on scope and workload
- A clear point of contact
Team
Multiple assistants or locations
Custom
Talk to us- Several assistants across your services
- Support for more than one location
- A clear point of contact
FAQ
Common questions
Don't see your question here? Send us a note and we'll get back to you.
Contact usWhich services does Frontline Health Assist offer?
We offer four services: Remote Patient Monitoring support, and Medical VA support for appointment scheduling, social media management, and intake and eligibility coordination.
Which types of businesses do you work with?
We focus on homecare businesses, cardiovascular clinics and behavioral health clinics. If your business isn't one of these, tell us about it and we'll let you know whether our services are a fit.
Are your assistants already trained?
Yes. Our assistants have completed medical virtual assistant training and HIPAA training before being matched with a practice. During onboarding, we help them become familiar with your systems, processes, and role-specific responsibilities.
Which tools do your assistants work with?
We can discuss support for tools including i-Clinic, Practice Fusion and Care Compass. Tell us which systems your team uses, and we'll talk through your workflow during your consultation.
Can I hire support for a specific role?
Yes. You can bring on an assistant for one role, such as appointment scheduling or intake and eligibility coordination, and focus their time on that work.
Can one assistant handle more than one service?
Sometimes. It depends on the assistant's skills, your workload and the scope of each role. We'll talk it through with you during your consultation.
Do you offer a trial period?
Yes. We offer a two-week free trial so you can experience working with your assistant and assess how the support fits your practice. We'll explain the trial arrangements and options for continuing during your consultation.
How will the assistant learn our workflows?
When your assistant starts, your team introduces your processes, systems and communication preferences. Your assistant then works alongside your staff using the way your practice already operates.
How does remote patient monitoring support work with our clinical team?
Your assistant supports your clinicians by coordinating check-ins, tracking submitted readings and documenting updates for review. They follow your practice's protocols and escalate concerns to your team. They don't diagnose, treat, provide continuous monitoring or respond to emergencies.
How does social media content approval work?
Nothing is posted without your approval. Your assistant prepares a 15-day content plan with ready-to-use post templates, captions, and topic ideas for your review.
You can approve the content or request changes before anything is scheduled. After approval, you can request one round of minor revisions before the affected posts are published.
For some posts, we'll need photos or other materials from you (such as images of your team, office, or services) to keep the content authentic to your practice.
Your assistant routes comments and messages to your team and never gives medical advice through social channels.
How do we get started?
Start by booking a consultation using the form below. We'll learn about your practice and priorities, match you with a suitable virtual assistant, and guide you through onboarding so they can work within your processes and systems.
Book a Consultation
Let's find the right support for your practice.
Tell us where your team needs help. We'll discuss a suitable assistant, onboarding, and your two-week free trial.
- We review your practice's needs.
- We discuss suitable support and match you with an assistant.
- We confirm onboarding and trial arrangements.
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